Terms and Conditions

Last updated 8 October 2026

These terms apply when you book a trip, taxi or other service with Travel Etios Kashmir.

About us

Travel Etios Kashmir is a sole proprietorship owned by Zahid Majeed Gasi, registered with J&K Tourism (Travel Agent Reg. No. JKEA00005366), Pantha Chowk, Srinagar, Jammu and Kashmir 191101. Phone and WhatsApp: +91 70060 85655 · +91 95960 44418. Email: etioskashmir@gmail.com.

Your quote

Every booking starts with a written quote on WhatsApp or email. It names the hotels or houseboats, the car, the number of nights, the meal plan, and what is and isn't included.
Prices on this website are "from" prices per person, based on 2 people sharing a room, with 5% GST included. The final price depends on your dates, hotel category, vehicle and group size. Peak dates can cost more.
A quote is valid for 7 days. After that, or if hotels fill up, we may need to update it.

Confirming your booking

We confirm your booking when you pay a 20% advance.
You pay the balance after you arrive in Kashmir, on your first day, by UPI, bank transfer or cash.
We name your hotels before you pay, and we don't swap them after you have agreed, unless something outside our control forces a change (see below).

What's included and what isn't

Only what your quote lists is included. Unless the quote says so, these are not included: flights or trains; Gulmarg Gondola tickets; pony rides; Pahalgam union taxis for Aru, Betaab and Chandanwari; snow chains or a Tangmarg 4x4 in winter; entry tickets; lunches; and personal expenses. Taxi fares on this website include tolls and parking.

Changes and cancellations

See our Cancellation and Refund Policy. In short: cancellation charges depend on how close to arrival you cancel, and you can move your dates instead if you tell us at least 48 hours before arrival.

Weather, roads and things outside our control

Mountain weather and roads in Kashmir can change quickly. Snow, landslides, road closures, government orders, strikes, flight delays or security restrictions can stop or delay parts of a trip. If this happens, we'll change the plan to keep you safe, for example by swapping the day's place or adding a night in Srinagar. For parts of the trip you couldn't use, we refund whatever the hotel or provider refunds to us. You pay for any extra night or extra vehicle costs the change causes.

Your responsibilities

Carry valid photo ID for every traveller. Some areas, such as border valleys, need permits.
Follow instructions from the police, army, driver and local authorities.
Tell us about health issues, mobility needs or food needs when you book.
Look after your own belongings. We recommend travel insurance, especially for winter trips, but it isn't required.

Our drivers and partners

Hotels, houseboats, union taxis, pony operators and the Gondola are run by other businesses under their own rules. We choose partners carefully and we arrange what your quote lists. We can't control how those businesses run, but if something goes wrong with a hotel, car or partner, we will help sort it out on the spot.

Complaints

If something goes wrong during your trip, please tell us straight away on +91 70060 85655 so we can try to fix it there and then.

Law

These terms are governed by the laws of India. Any dispute will be handled by the courts in Srinagar, Jammu and Kashmir.