Cancellation and Refund Policy

Last updated 8 October 2026

This policy covers tour packages, taxis and other trips booked with Travel Etios Kashmir (Zahid Majeed Gasi, sole proprietor, J&K Tourism Reg. No. JKEA00005366).

How payment works

You pay a 20% advance to confirm your booking.
You pay the balance after you arrive in Kashmir, by UPI, bank transfer or cash.

If you cancel

Send us a WhatsApp message on +91 70060 85655 to cancel. We go by the time your message reaches us, measured against the time of your arrival (your airport, railway or hotel pickup on Day 1).

The cancellation charge is a share of the total trip price shown on your quote:

When you cancel	Cancellation charge	What this means for you
More than 72 hours before arrival	20% of the trip price	Your 20% advance covers the charge. Nothing more is due, and the advance is not refunded.
48 to 72 hours before arrival	40% of the trip price	We keep your 20% advance, and a further 20% of the trip price is due.
24 to 48 hours before arrival	50% of the trip price	We keep your 20% advance, and a further 30% of the trip price is due.
Less than 24 hours before arrival, or no-show	100% of the trip price	No refund. The full trip price is due.

The same charges apply to tour packages, taxis and group trips, in all seasons.

Change your dates instead

You can move your trip to new dates instead of cancelling:

Tell us on WhatsApp at least 48 hours before your arrival.
Your 20% advance moves to the new dates. Please use it within 12 months of your original arrival date.
If hotels or cars cost more on the new dates, you pay the difference. If they cost less, the balance goes down.
If you ask to change dates less than 48 hours before arrival, it counts as a cancellation under the table above.

If snow, landslides, road closures or other events stop your trip

Kashmir's mountain weather and roads can change quickly. If snow, landslides, road closures, government orders, strikes or security restrictions stop part of your trip:

We'll change the plan to keep you safe, for example by swapping the day's place or staying an extra night in Srinagar.
For the parts you couldn't use, we refund whatever the hotel, houseboat or other provider refunds to us.
You pay for any extra night or extra vehicle costs the change causes.

If we cancel

If we cancel your trip for any reason other than the events above, we refund everything you've paid us in full.

Things we can't refund

Gulmarg Gondola tickets, permits, and flight or train tickets we booked for you. These follow the rules of the Gondola operator, the government office, the airline or the railway.
Hotel or houseboat charges the property won't return to us.
Any day, meal, sightseeing stop or activity you choose to skip during your trip.

How refunds are paid

We send refunds to the same payment method you used, within 21 days of your cancellation, or of the day we agree the refund.

Questions

WhatsApp or call +91 70060 85655 / +91 95960 44418, or email etioskashmir@gmail.com.